What is your cancellation and refund policy? At Iconic Footwear, we understand that sometimes circumstances change, and you may need to cancel or return your order. We offer a hassle-free cancellation and refund policy to ensure your satisfaction.

Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it. Simply contact our customer service team with your order details, and we’ll assist you promptly.

What is your refund process? Upon cancellation, refunds will be processed within 7-10 business days to the original payment method used during the purchase.

Do you offer refunds on all products? Refunds are applicable to eligible products that meet our return criteria outlined in our Terms & Conditions.

Are there any fees for cancellations or refunds? We do not charge any cancellation fees. However, please note that shipping fees are non-refundable.

What if I received a damaged or defective item? If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund as per your preference.

Can I return an item if I change my mind? Yes, we accept returns for items that are unused and in their original packaging within 30 days of purchase. However, return shipping fees may apply.

How do I initiate a return? To initiate a return, please contact our customer service team to receive a return authorization and further instructions.

What if my order is lost in transit? If your order is lost in transit, please reach out to us, and we will work with the shipping carrier to resolve the issue and either refund your order or send a replacement.

What if I have more questions? If you have any further questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer service team for assistance.